Our policy lasts 7 days after delivery date, If 7 days have gone by since your purchase, unfortunately we can’t approve a return request.
Kindly send an email to firstname.lastname@example.org immediately to process a return detailing your name, order number and reason for return. One of our representatives will be happy to help.
If an item is received after the 7 days has passed (with 7 days extra grace period depending on circumstance) you'll be charged a 50% restocking fee.
Pack your item(s) securely in the original product packaging, if possible.
All items must be returned in original condition (including return post card, packaging, and accessories). All items must be unworn, unaltered and unwashed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We unfortunately do not offer refunds. Orders can only be returned for a store credit.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.
Order/ return processing times are slightly longer, during sale events and holidays.
EXCHANGES & STORE CREDIT
We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.
We will issue you a store credit once we've received your return, please allow 7 business to process your return and issue the store credit.
If it has been 7 business days and you haven't received your store credit, please contact at email@example.com with your order number, return request ID and return tracking number.
The store credit never expires.
If you receive a defective, damaged or the incorrect item please contact us within 2 days of receiving your package at firstname.lastname@example.org
We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.
EDITING AN ORDER
Please make sure your shipping address is complete and correct before you check out, we may not be able to edit the order before it ships out.
We may not be able to make changes to your order after it is confirmed. Please make sure to add the correct items in the correct sizes plus any coupon codes you may have before placing your order
Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.