LULU AFRICAN EARRINGS

PROVISIONAL PROCESSING AND SHIPPING TIMES

PRE-ORDER ITEMS

Expedited Orders

2-3 Business days for processing and

• 3-7 business days shipping: 5-10 working days overall time (Africa, Europe, America, Canada, Australia & International).

Standard orders

3-5 Business days for processing and

• 5-8 business days shipping: 8-13 working days overall time (Africa, Europe, America, Canada, Australia & International)

Weekends and holidays not included

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct.

We may not be able to accommodate address changes after your order has been placed.

Please make sure, apartment numbers are provided and correct.

SHIPPING RATES

• Rates are calculated at checkout
• Free shipping on orders above £200 (UK) and £450 (International)

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. BITTANY has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. BITTANY does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

ITEM NOT DELIVERED?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

If after contacting the shipping company you still need assistance regarding locating your order feel free to contact us at sales@bybittany.com and one of our representatives will be happy to assist you.

RETURNS

Our policy lasts 7 days after delivery date, If 7 days have gone by since your purchase, unfortunately we can’t approve a return request.

Kindly send an email to sales@bybittany.com immediately to process a return detailing your name, order number and reason for return. One of our representatives will be happy to help.

If an item is received after the 7 days has passed (with 7 days extra grace period depending on circumstance) you'll be charged a 50% restocking fee.

Pack your item(s) securely in the original product packaging, if possible.

All items must be returned in original condition (including return post card, packaging, and accessories). All items must be unworn, unaltered and unwashed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

REFUNDS

We unfortunately do not offer refunds. Orders can only be returned for a store credit.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable, shipping costs will only be refunded if there is an error with the order.

Order/ return processing times are slightly longer, during sale events and holidays.

EXCHANGES & STORE CREDIT

We can't ensure the items you want will be available by the time your returned items are received, so we do not offer exchanges.

We will issue you a store credit once we've received your return, please allow 7 business to process your return and issue the store credit.

The store credit never expires.

DAMAGED ITEMS

If you receive a defective, damaged or the incorrect item please contact us within 2 days of receiving your package at sales@bybittany.com

CANCELLATION

We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.

EDITING AN ORDER

Please make sure your shipping address is complete and correct before you check out, we may not be able to edit the order before it ships out.

We may not be able to make changes to your order after it is confirmed. Please make sure to add the correct items in the correct sizes plus any coupon codes you may have before placing your order

PRICE ADJUSTMENTS

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.